FAQ

Default solution folder, feel free to edit or delete it.

How do I add cash or check payment methods to my forms?
With Big River, you can accept multiple types of payment for a transaction.  For your internally-used forms, Cash and Check payments can be added.  This all...
Tue, 5 Apr, 2016 at 9:49 AM
How to create a new landing page from an existing landing page
  It is often easier to duplicate and then modify an existing page than to start from scratch. Especially if the page you want to create is very similar to...
Wed, 4 Dec, 2019 at 3:39 PM
How do I resend an email receipt to a donor or member?
Big River allows you to resend the email receipt for a transaction from the edit page for the transaction.  From the Transactions view, you can search for t...
Wed, 4 Dec, 2019 at 3:31 PM
How do I invite members to my team?
If your fundraiser supports multiple team members, you can easily invite your friends and family to join you. From your fundraiser dashboard, select the...
Wed, 4 Dec, 2019 at 3:22 PM
How do I customize a Report?
You may want to configure a report to show only certain fields. For example, if you are pulling an event attendee report, you may not want it to contain all...
Wed, 4 Dec, 2019 at 3:33 PM
How do I add a waiver to my event registrations?
Adding a click-on waiver in Big River requires at most two steps: Uploading the waiver document to Big River, or noting the URL if it is stored elsewhere ...
Tue, 3 Dec, 2019 at 2:51 PM
Check for Opt Out email address/and bounce status
The easy way to check for whether or not you have an email that has opted out of an email campaign simply follow these directions: 1. Click contacts. Go...
Wed, 7 Nov, 2018 at 4:32 PM
Custom Reports from Insights Tab (from already created reports)
First thing to do is choose the appropriate report you are looking to run: Then click the date range once it shows up: Then Choose Custom ...
Fri, 9 Nov, 2018 at 1:31 PM
How to locate transaction details
1. Click on contacts 2. Use the search bar to locate the person you are interested in viewing for their transaction 3. Click edit on the name you've ...
Wed, 28 Nov, 2018 at 5:04 PM
How to find recurring donor payments
1. Choose recurring on the left-hand side of the page  2. Then click the filter button and search for the form you are looking for and hit search ...
Mon, 12 Nov, 2018 at 12:05 PM