FAQ

Default solution folder, feel free to edit or delete it.

Check for Opt Out email address/and bounce status
The easy way to check for whether or not you have an email that has opted out of an email campaign simply follow these directions: 1. Click contacts. Go...
Wed, 7 Nov, 2018 at 4:32 PM
Custom Reports from Insights Tab (from already created reports)
First thing to do is choose the appropriate report you are looking to run: Then click the date range once it shows up: Then Choose Custom ...
Fri, 9 Nov, 2018 at 1:31 PM
How to locate transaction details
1. Click on contacts 2. Use the search bar to locate the person you are interested in viewing for their transaction 3. Click edit on the name you've l...
Wed, 28 Nov, 2018 at 5:04 PM
How to find recurring donor payments
1. Choose recurring on the left-hand side of the page  2. Then click the filter button and search for the form you are looking for and hit search ...
Mon, 12 Nov, 2018 at 12:05 PM
How to add a new user account
Start on the User Accounts Tab  Click on Create new User Account  Fill in the appropriate contact information and...
Thu, 24 Jan, 2019 at 12:14 PM
How to add a new user account
Start on the User Accounts Tab  Click on Create new User Account  Fill in the appropriate contact information and select the...
Thu, 14 Nov, 2019 at 2:21 PM
How to Transfer Registrations to a New Event
1. Click the Events Tab 2. Hover over your event you want to move registrations from and Click the Registrations Tab for that event. 3. Find the registrat...
Tue, 18 Dec, 2018 at 4:06 PM
How to Embed a YouTube Video
When setting up any type of email within your Big River Production page, you can very easily Embed a YouTube video into your email. Here's how you d...
Thu, 24 Jan, 2019 at 12:14 PM
How to Generate an Invoice from a Transaction
Click on the transactions tab Once there, search for the person(s) transaction you are looking to locate Now that you've located the person, hov...
Wed, 6 Feb, 2019 at 10:28 AM
How to run registration reports for Events
1. First, go to your Events tab and click it 2. Once there, hover over the event and click the Registrations link down at the bottom left 3. Your ev...
Thu, 20 Dec, 2018 at 3:29 PM