FAQ

Default solution folder, feel free to edit or delete it.

How to create a Segment of Email Contacts
1. Hit Segments on the left-hand side 2. Then click New Segment  3. From here, name the segment and then hit create and detail: 4. Fro...
Thu, 3 Jan, 2019 at 1:27 PM
How to add Integration Codes into an Event
From the Integration tab from the first Event Package: I selected Add Code, and Campaign from the dropdown: I hit the pencil icon to ed...
Mon, 7 Jan, 2019 at 9:51 AM
Add a new Member to your Account
Click your name tab below and choose manage my account:   Scroll down the page to the "tasks" button and hover over it to click add user: Once ...
Mon, 18 Feb, 2019 at 1:42 PM
New Feature - Adding Event Packages to Pages, Catalogs or brand new landing pages
Our customers asked and we listened. Big River has a new feature that we've added to make it easier for you to add event packages to many places like p...
Thu, 14 Mar, 2019 at 9:48 AM
How do I see the email a constituent received, and resend it?
Big River stores copies of all emails sent out by the system - transaction receipts, email distributions, invitations, etc.  If a constituent says they did ...
Tue, 19 Mar, 2019 at 3:27 PM
How to add a payment option to your Account
This operation of adding in your payment method(s) to your main account is very simple and essential to starting to take in fundraising dollars from your do...
Mon, 18 Nov, 2019 at 9:48 AM
How to add multiple pricing options and receive donations
The purpose of this article is to help solicit donations to an event that will be free. We've had several people ask about it and will help garner more...
Mon, 8 Apr, 2019 at 9:32 AM
How do I publish my catalog?
1. Open the catalog you want to publish. 2. Go to the "Basics" tab. 3. Select "Public" from the "Status"dropdown. ...
Mon, 30 Dec, 2019 at 11:32 AM