FAQ

Default solution folder, feel free to edit or delete it.

What are merge fields/merge tags?
Merge fields are fields that you can use in emails that will be replaced with content. For example, you can use merge fields to insert a contact's name...
Thu, 6 Aug, 2015 at 4:51 PM
What merge fields are available for use in emails?
In Big River emails, merge fields can be referenced using braces or braces preceded with a pound sign (i.e. {DATE} or #{DATE}). The following is a list of m...
Thu, 21 Apr, 2016 at 11:38 AM
How do I export a Report or List from Safari (Apple)?
In the Safari browser, the default browser on Apple products, exports of lists and reports from Big River look weird: This is because Safari op...
Mon, 17 Aug, 2015 at 3:40 PM
What is a tiny URL?
Every web page has a unique URL or web address.  Your Big River pages likely have a URL that looks something like this: https://transactions.yourdomai...
Tue, 18 Aug, 2015 at 10:59 AM
How do I customize my URL?
WARNING: Changing codes Please note that if you have already shared a page’s URL with your users/friends/family and you opt to change your URL code, th...
Tue, 18 Aug, 2015 at 11:56 AM
How do I create multiple pricing options for an item?
Since the earliest days of Big River, you've been able to create Multiple-Price Options, price models that prompt the user for a selection - member/non...
Tue, 3 Dec, 2019 at 11:40 AM
How do a set a limited quantity on an item?
You can limit the available quantity on any item.  So, for example, if you have 30 tickets available for an event, you can create an event package for the t...
Wed, 4 Dec, 2019 at 10:50 AM
How do I issue a partial refund?
1.  Click "Transactions" on the left menu. 2.  Use the search bar to locate the transaction you want to refund 3.  You will now see a list ...
Tue, 3 Dec, 2019 at 4:38 PM
How do I resize an image?
If you upload an image into an editor and find that it's too large, it's easy to resize the image to fit your layout. 1.  In the WYSIWYG edi...
Wed, 20 Mar, 2019 at 1:46 PM
What is Stationery?
Stationery is like digital letterhead.  It can be applied to any email content whether a message intended for bulk send, or an email definition used for ...
Fri, 25 Mar, 2016 at 11:00 AM