User Guides

Step by step guidance for some common functions. These are being developed on an ongoing basis and your input is welcome! Want a particular user guide? Have a question not answered? Let us know!

Adding Integration Codes
I selected Add Code, and Campaign from the dropdown: I hit the pencil icon to edit the Campaign values: I hit 'Add Cust...
Tue, 19 Feb, 2019 at 9:11 AM
Email Attachments
For any item, you may define a document that will be attached to the receipt email when that item is purchased. For example: Attach a temporary membe...
Thu, 4 Jan, 2018 at 10:37 AM
Events
An EVENT may be a gala, a workshop, or any activity with a start and end time for which you want to offer and manage registrations. A volunteer event wit...
Mon, 8 Jan, 2018 at 3:29 PM
Moving Categories and Items Up and Down
Many people have asked about how to do this, so here's the solution: 1. Choose Catalog and Then Categories: 2. Go as far to the right of t...
Wed, 28 Nov, 2018 at 5:45 PM
Acceptable dimensions for Social Sharing Image Sizing
Social Media Standards for Image Sizing Here are the guidelines per social network. Twitter has a 2:1 ratio and suggests a 1024 x 512 pixel image*. ...
Thu, 13 Dec, 2018 at 9:03 AM
Quickly duplicate a Page for a new campaign
Why would you duplicate a page? The reason you would do that is because you easily retain your formatted page/event year after year with making little to no...
Wed, 20 Mar, 2019 at 1:48 PM
Email Distribution - Getting Started
The purpose for an Email Distribution through Big River is send a targeted message to a targeted group and be able to do that over and over again. This ...
Mon, 20 Apr, 2020 at 10:59 AM
How to name your prices in Items Tab
Click the Items tab on the left-hand side in your Big River Production page Hover over your Item that you are looking to make changes to and hit edit (if ...
Wed, 9 Jan, 2019 at 3:53 PM
How to quickly duplicate an item or page to use as a new campaign
As far as the next time you want to do this, you can simply click "duplicate category", then save and exit. Then, go to the select button...
Thu, 14 Feb, 2019 at 1:06 PM
Getting Started: Events
Getting Started: Events An event may be a gala, a workshop, or any activity with a start and end date and time for which you want to offer and manage regis...
Mon, 2 Mar, 2020 at 2:40 PM