FAQ

Default solution folder, feel free to edit or delete it.

How do I add a payment method to a page?
1.  Open your page, catalog, event etc.... 2.  On the left menu, click "Checkout Form" 3.  Beneath that, select "Payment Payment Methods&qu...
Mon, 18 Nov, 2019 at 2:54 PM
Can I prompt donors to cover transaction fees?
Yes.  Big River allows you to prompt your donors to pay your transaction fees, or to automatically add them to a transaction.  Here's how: On t...
Mon, 18 Nov, 2019 at 10:00 AM
How to change the confirmation page and email
The confirmation emails use the same email definitions as other Big River emails.  You can change: The content of the confirmation email The stationery s...
Thu, 14 Nov, 2019 at 2:57 PM
How can I issue a refund?
1.  Click "Pages" in the top menu. 2.  Find the page on which the transaction was made and click the "open" button on the right. 3...
Thu, 7 Jan, 2016 at 11:00 AM
How do I add or change the contact fields on my checkout forms?
In the pages, catalog, events editor, you can change which fields appear in the Checkout Form and are added to the database with a transaction.  You can ...
Mon, 18 Nov, 2019 at 3:20 PM
How can I enter offline donations?
If you receive checks, cash, or other offline donation that you want to account for in Big River, follow the procedure below. 1.  When you are logged in...
Wed, 3 Jan, 2018 at 12:03 PM
How do I promote my page?
Once your page is public, you will want to promote it on your website, via email, direct mail, and social media. 1.  Login to Big River. 2.  Locate you...
Wed, 4 Dec, 2019 at 10:59 AM
How do I import an email list?
1. Hit your contact tab on the left. 2. From here Choose Tasks next to the contact phrase. Hover over it and hit import list: 3. Once you'...
Wed, 6 Feb, 2019 at 10:06 AM
How can I see the status of an email solicitation?
1.  Click "Email" on the left-main menu. 2.  On the Email Distributions menu, you can see the status of your email in that row:
Mon, 18 Nov, 2019 at 3:55 PM
How do I schedule an email for a future send?
Once you have created a solicitation and prepared the content and the list of emails to which the email should be sent, you are ready to schedule for future...
Tue, 3 Dec, 2019 at 10:32 AM