FAQ

Default solution folder, feel free to edit or delete it.

How do I add a payment method to a page?
1.  Open your page. 2.  On the left menu, click "Form Contents" 3.  Beneath that, select "Payment Options" 4.  Click "Sel...
Fri, 5 Jun, 2015 at 11:45 AM
Can I prompt donors to cover transaction fees?
Yes.  Big River allows you to prompt your donors to pay your transaction fees, or to automatically add them to a transaction.  Here's how: On t...
Fri, 5 Jun, 2015 at 11:45 AM
How do I publish my page?
Once your date is ready to go, you will want to set the status to PUBLIC, follow these steps: 1.  Login to Big River. 2.  Click "Pages"...
Fri, 5 Jun, 2015 at 11:58 AM
How to change the confirmation page and email
The confirmation emails use the same email definitions as other Big River emails.  You can change: The content of the confirmation email The stationery...
Thu, 21 Sep, 2017 at 9:14 PM
How can I issue a refund?
1.  Click "Pages" in the top menu. 2.  Find the page on which the transaction was made and click the "open" button on the right. 3...
Thu, 7 Jan, 2016 at 11:00 AM
How do I add or change the contact fields on my forms?
In the Pages editor you can change which fields appear in the Contact block, and are added to the database with a transaction.  You can make existing fields...
Tue, 30 Jun, 2015 at 2:11 PM
How can I enter offline donations?
If you receive checks, cash, or other offline donation that you want to account for in Big River, follow the procedure below. 1.  When you are logged in...
Wed, 3 Jan, 2018 at 12:03 PM
How do I promote my page?
Once your page is public, you will want to promote it on your website, via email, direct mail, and social media. 1.  Login to Big River. 2.  Locate ...
Fri, 5 Jun, 2015 at 11:57 AM
How do I import an email list?
1. Hit your contact tab on the left. 2. From here Choose Tasks next to the contact phrase. Hover over it and hit import list: 3. Once you'...
Wed, 6 Feb, 2019 at 10:06 AM
How can I see the status of an email solicitation?
1.  Click "Email" in the top menu. 2.  Select the desired soliciation from the menu.  If you have a lot of solicitations, you can always search ...
Wed, 24 Jun, 2015 at 12:26 PM