FAQ

Default solution folder, feel free to edit or delete it.

How to Duplicate an Email Distribution List
Edit an email you want to report.  Hit "Duplicate Email Distribution",  name it, save and add it to your account: Hit Email Cont...
Wed, 6 Feb, 2019 at 10:30 AM
How to set up your SEO/Sharing setting for Facebook
First, put your application in Development mode by clicking on the toggle next to Status at the top of the App screen: Now you will be able to edit...
Mon, 17 Dec, 2018 at 4:08 PM
How to Edit Registrations
Here is the way to easily make changes to your event registrant for several things: 1. First click on your event tab on the left hand side 2. Then h...
Tue, 18 Dec, 2018 at 4:03 PM
How to change and update your descriptions-Catalog Items
And to get the category items, you want to change the description in the short version and long version. You'll start here in your catalog categories an...
Thu, 20 Dec, 2018 at 11:08 AM
How to create a Segment of Email Contacts
1. Hit Segments on the left-hand side 2. Then click New Segment  3. From here, name the segment and then hit create and detail: 4. Fro...
Thu, 3 Jan, 2019 at 1:27 PM
How to add Integration Codes into an Event
From the Integration tab from the first Event Package: I selected Add Code, and Campaign from the dropdown: I hit the pencil icon to ed...
Mon, 7 Jan, 2019 at 9:51 AM
Add a new Member to your Account
Click your name tab below and choose manage my account:   Scroll down the page to the "tasks" button and hover over it to click add user: Once ...
Mon, 18 Feb, 2019 at 1:42 PM
New Feature - Adding Event Packages to Pages, Catalogs or brand new landing pages
Our customers asked and we listened. Big River has a new feature that we've added to make it easier for you to add event packages to many places like pa...
Thu, 14 Mar, 2019 at 9:48 AM
How do I see the email a constituent received, and resend it?
Big River stores copies of all emails sent out by the system - transaction receipts, email distributions, invitations, etc.  If a constituent says they did ...
Tue, 19 Mar, 2019 at 3:27 PM
How to add a payment option to your Account
This operation of adding in your payment method(s) to your main account is very simple and essential to starting to take in fundraising dollars from your do...
Mon, 18 Nov, 2019 at 9:48 AM