User Guides

Step by step guidance for some common functions. These are being developed on an ongoing basis and your input is welcome! Want a particular user guide? Have a question not answered? Let us know!

Adding Fees to Transactions
The Fees tab under Advanced Options on the Catalog are applied to every purchase made in your catalog. You can use them to apply a percentage fee to charge ...
Thu, 21 Sep, 2017 at 8:04 PM
Linking Big River to your Domain
If you have an Enterprise license to Big River, you will be able to publish your catalogs and landing pages via URLs based on your domain name, for example ...
Fri, 22 Dec, 2017 at 5:34 AM
Big River GUI Overview
This guide presents common concepts in the Big River administrative application (or "admin app").
Fri, 22 Dec, 2017 at 9:59 AM
Setting up Pricing Options
There are four sets of pricing you can set up for your donors in Big River: Fixed Free Variable Multiple Pricing All of these types of options ...
Thu, 24 Jan, 2019 at 11:51 AM
Insights - Big River Reports, Analytics and Dashboards
Big River provides reporting and analytics capabilities throughout the platform, and automatically filters and aggregates data depending on the context. ...
Wed, 3 Jan, 2018 at 11:41 AM
Back-Office Support and Controlling when an Item or Payment Option is Visible
Since the beginning of Big River, we allowed accounts to create 'private' items and payment methods that were only available on landing pages when...
Mon, 16 Dec, 2019 at 12:52 PM
Adding Integration Codes
I selected Add Code, and Campaign from the dropdown: I hit the pencil icon to edit the Campaign values: I hit 'Add Cust...
Tue, 19 Feb, 2019 at 9:11 AM
Email Attachments
For any item, you may define a document that will be attached to the receipt email when that item is purchased. For example: Attach a temporary membe...
Thu, 4 Jan, 2018 at 10:37 AM
An EVENT may be a gala, a workshop, or any activity with a start and end time for which you want to offer and manage registrations. A volunteer event wit...
Mon, 8 Jan, 2018 at 3:29 PM
Moving Categories and Items Up and Down
Many people have asked about how to do this, so here's the solution: 1. Choose Catalog and Then Categories: 2. Go as far to the right of t...
Wed, 28 Nov, 2018 at 5:45 PM