User Guides

Step by step guidance for some common functions. These are being developed on an ongoing basis and your input is welcome! Want a particular user guide? Have a question not answered? Let us know!

COMMUNITY (basic) - User Guide
Step by step instructions for constituents to help them set up COMMUNITY fundraisers to help you hit an organizational fundraising goal.
Tue, 12 May, 2015 at 3:14 PM
Recurring and Installment Gifts - Setup & Management
Big River's recurring and installment giving module fully simplifies the deployment and management of a recurring giving program: Recurring gifts can...
Wed, 20 Mar, 2019 at 1:45 PM
Social Media & SEO Settings
Big River allows you to engage your supporters to share your pages on social media to get your desired message intothe social channels of your supporters. L...
Wed, 3 Jan, 2018 at 1:05 PM
Email Marketing (Solicitations)
This guide is intended to define the elements of the Big River Email Marketing module and provide step-by-step instructions for the creation of a solic...
Fri, 25 Mar, 2016 at 11:02 AM
Kindful Integration
Big River's integration with Kindful allows Big River transactions to automatically import to your Kindful account. To set up Kindful integrati...
Thu, 8 Sep, 2016 at 3:04 PM
How to Add a Member User an Admin
You can add additional users to your Big River account.  There are two major types of users: Admins - users with read-write access to all items in the ...
Thu, 11 Jul, 2019 at 8:15 AM
Adding Fees to Transactions
The Fees tab under Advanced Options on the Catalog are applied to every purchase made in your catalog. You can use them to apply a percentage fee to charge ...
Thu, 21 Sep, 2017 at 8:04 PM
Linking Big River to your Domain
If you have an Enterprise license to Big River, you will be able to publish your catalogs and landing pages via URLs based on your domain name, for example ...
Fri, 22 Dec, 2017 at 5:34 AM
Insights - Big River Reports, Analytics and Dashboards
Big River provides reporting and analytics capabilities throughout the platform, and automatically filters and aggregates data depending on the context. ...
Wed, 3 Jan, 2018 at 11:41 AM
Back-Office Support and Controlling when an Item or Payment Option is Visible
Since the beginning of Big River, we allowed accounts to create 'private' items and payment methods that were only available on landing pages when...
Mon, 16 Dec, 2019 at 12:52 PM