FAQ

How To Create A Workplace Campaign
From the Community tab, select New Fundraiser and then select your company from the dropdown at the top, and click on "Create" for Workplac...
Thu, 15 Nov, 2018 at 9:26 AM
Creating an email distribution list
*Make sure to check the 'Create User Accounts' box.* When sending a kickoff email! This generates the temporary password. You will not need to ...
Thu, 15 Nov, 2018 at 1:45 PM
How to Change an Employee Password
From the User Accounts tab, search for the employee using the input box in the upper right-hand corner.  Hover over the record and S...
Thu, 29 Nov, 2018 at 9:25 AM
How to Unlock A User Account
1.    Log in to admin: https://production.gobigriver.com/admin/login.seam   2.    Select User Accounts from left navigation (it’s all the way at the bot...
Fri, 7 Dec, 2018 at 3:35 PM
How to Re-Send an Invite or Reminder Email (one user account)
1. Click Contacts on the left hand side  2. Search for the particular user/employee you are looking to send something to.  You can type part or all of thei...
Thu, 27 Dec, 2018 at 9:48 AM
Removing an employee from a workplace campaign
1. Log into your Big River Production page 2. Locate the contacts tab on the left 3. Use the search bar at the top right of the page and type in the perso...
Tue, 19 Feb, 2019 at 10:53 AM
Deleting a test transaction
1. Find the particular campaign you want to find to run the deletion and click edit (Community, Pages or Catalog) 2. Once you've chosen the campaig...
Tue, 4 Dec, 2018 at 5:07 PM