1.  Click "Transactions" on the left menu.

2.  Use the search bar to locate the transaction you want to refund

3.  You will now see a list of transactions made by the donor you're looking to refund:

4.  Once you have found the transaction that needs to be refunded, hover over it and click "edit".

5.  Now you will see all the details for the transaction.  Scroll down and click the "Tasks" button.

6.  Select "Partial Refund Transaction" from the menu that appears.

7.  A popup will appear prompting you for the amount of the refunds.  Type in the amount to be refunded and select OK to complete the refund.


A new transaction with a negative amount of the refunded transaction will be created, and you will be returned to the list of transactions.